Shipping policy

Last Updated: April 1, 2025

Thank you for choosing Chuy Rmz for your shopping needs!

1. Processing Time:

  • Orders are typically processed within 2-5 business days (Monday to Friday, excluding holidays) after receiving full payment.
  • Certain products may require additional processing time due to customization or high demand.

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates are provided based on the shipping method selected and the destination.

3. Order Confirmation and Tracking:

  • Once your order is placed, you will receive an order confirmation email containing your order details.
  • Upon shipment, a shipping confirmation email with tracking information will be sent to you.

4. Domestic Shipping:

  • We offer shipping within all United States and Canada.
  • Standard shipping usually takes 2-5 business days.

5. Correct Address Responsibility:

  • The customer is responsible for providing the correct shipping address during checkout.
  • Please ensure that your shipping address is accurate to prevent any delays or issues with the delivery of your order.

6. Returned Packages

  • If a package is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for the reshipping cost.
  • If a package is returned to us due to an incorrect address, refusal, or failure to collect, we will contact you to arrange reshipment.
  • If we do not receive a response within 30 days from our first contact attempt, we will no longer reship the package and no refunds will be issued.

7. Lost, Stolen or Damages:

  • Chuy Rmz LLC is not liable for any products damaged or lost during shipping.
  • We are not responsible for any lost, stolen, or damaged packages once they have been handed over to the shipping carrier. After your order has shipped, any issues related to loss, theft, or delays must be addressed directly with the carrier.
  • If you receive your order damaged, please contact the shipment carrier or our support team immediately.

8. Returns and Exchanges:

  • Please review our Return and Exchange Policy for information on returns and exchanges.

9. Delays:

  • Chuy Rmz LLC is not responsible for delays caused by natural disasters, strikes, or other unforeseen events.

10. Contact Information:

  • If you have any questions about our Shipping Policy, please contact us at sales@chuyrmz.com

Note:

  • The terms outlined in this Shipping Policy are subject to change without notice. Please review this policy regularly for updates.

Thank you for shopping with ChuyRmz.com! We appreciate your trust and business.